SMS Privacy Policy

Introduction

Bubbles Car Wash is committed to protecting the privacy of our customers participating in our SMS program. This SMS Privacy Policy outlines our practices concerning the collection, use, disclosure, and management of your personal information related to our SMS communications. This policy is in compliance with the Telephone Consumer Protection Act (TCPA) and the requirements set forth for 10-digit long code (10DLC) services.

SMS Program Description

Our SMS program includes service reminders, promotional offers, and operational updates sent directly to your mobile device. Participation in this program requires prior express written consent, ensuring you opt-in knowingly and willingly to receive our messages.

Information We Collect

We may collect personal information such as your name, mobile phone number, and email address when you opt into our SMS program. This information is collected via forms on our website, text-to-join messages, or through mobile QR code scans.

Method of Collection

• Forms on our website: When you fill out forms to receive SMS notifications.
• Text-to-Join: When you send a keyword to our dedicated number to subscribe.
• Mobile QR Codes: When you scan a QR code that subscribes you to our SMS services.

Use of Personal Data

The personal data we collect is used to send SMS messages as part of our SMS program, including service reminders, special offers, and updates about Bubbles Car Wash. Your information helps us tailor our communications to ensure relevance and value.

Data Storage, Maintenance, and Protection

We store your personal information securely within our customer relationship management (CRM) system. We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

Third-Party Sharing

We do not sell, rent, or share your personal information with third parties except as necessary to provide the SMS services (e.g., SMS platform providers) or as required by law. Any third-party service providers are carefully selected and obliged to maintain the confidentiality and security of your information.

Customer Rights

You have the right to verify, correct, change, or remove your personal information at any time. If you wish to opt-out of our SMS program, you can do so by replying “STOP” to any message, which will immediately remove you from future communications. For any other requests regarding your data, please contact us directly.

Changes to This Policy

Bubbles Car Wash reserves the right to modify this SMS Privacy Policy at any time. Any changes will be effectively immediately upon posting to our website. Your continued participation in our SMS program following any changes signifies your acceptance of our updated policy.

Contact Us

For questions or concerns regarding this SMS Privacy Policy, please contact Bubbles Car Wash through our website at bubblescarwash.com/contact or by calling our customer support line at 803-610-1180.

This policy is designed to ensure transparency and trust between Bubbles Car Wash and our valued customers, aligning with our commitment to privacy and compliance with all relevant legal requirements.